Contact information

Contact Us — SEPTEMBER SIXTEEN

We’re here to help.

If you have any questions regarding your order, shipping, returns, exchanges, or general enquiries, feel free to reach out to us using the details below.

Customer Support

📧 Email: contact@septembersixteen.com

Our support team will get back to you within 24–48 business hours.

Order-Related Queries

For faster assistance, please mention:

  • Your Order ID

  • The email ID used while placing the order

  • A brief description of your concern

Returns & Exchanges

All return or exchange requests must be initiated via email at
📧 contact@septembersixteen.com

Please ensure you’ve reviewed our Return & Exchange Policy before contacting us.

Business Hours

🕒 Monday to Saturday: 11:00 AM – 7:00 PM (IST)
🛑 Closed on Sundays & public holidays

Important Note

SEPTEMBER SIXTEEN does not offer customer support via phone calls, WhatsApp, or social media DMs.
All official communication is handled only through email to ensure proper tracking and resolution.